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We gladly exchange merchandise that is defective, or if we sent the wrong item by mistake. Kindly send an email to info@douglasjamescottrell.com alerting us to the problem and we will rectify the situation at our earliest convenience. Or you may call Customer Service toll-free at 1-877-COTTRELL.

Items are shipped from Canada. If you choose regular parcel post shipping, Canadian customers can expect to receive shipments within 2 to 4 weeks. US customers can expect to receive their orders in 6 to 8 weeks. International orders may take longer. To make arrangements for shipping by UPS, please contact info@douglasjamescottrell.com

All prices are in Canadian Currency and will be converted on your credit card statement to your currency based on date of purchase market value. If you have any questions, talk with your bank.